Nature Inspiration Inc.
Return Policy.
To satisfy our customers and to ensure 100% quality service, each item going through the shipping process is checked to make sure the merchandise is in good working condition. This process includes: checking the power, light, motion and sound. However, we understand mistakes can happen, so we have created a return policy.
Each order placed on this website means 100% agreement to the following:
Package must be opened immediately after delivery.
Returns: If not satisfied with the merchandise within 7 days of delivery, contact us by phone: 1877-304-1733, and ask to process a return. After approval by our returns department we will contact you and authorize the return process. Merchandise must be returned in the original shipping materials in good condition, shipping & full insurance charges will be on the buyers expense pre-paid, no collect shipping allowed. We will need to receive the returned item before we can process your return. When the merchandise returns in good condition, a refund will be issued for the merchandise, deductions will be as follows on order: 25% restocking fee to cover our handling expenses (shipping materials, custom made box, packaging & labor), also original shipping fee will be deducted, the rest will be refunded. Damaged merchandise will be refused, and no refund will be issued. Failure to meet any of these requirements will result a refusal and no refund will be issued.
Damaged merchandise by delivery, will be replaced if the customer contacts us within 7 days of delivery, we will ask for more information, the order ID, the problem with the merchandise, if evaluated as damaged on delivery we will claim our shipping company, the customer will give access to the damaged merchandise in case the shipping company requests an inspection. We will send a new one, if damaged again; the customer will get a refund for the purchase (after we receive a refund from the shipping company) except the shipping fee for the first shipment. If failed to notify later then 12 days of delivery, we will not file any claims and we will not send any replacements. We will however, send the customer a claim form + copy of the invoice to file the claim themselves.
Wrong Merchandise, will be replaced if the customer contacts us within 7 days of delivery, contact us by phone: 1877-304-1733, we will need information like the original order ID and the original item number originally ordered, than we will mail out a return mailing label, and the replacement will be shipped out only after we have proof that the first item has been shipped back to us. If the item returned turns out to be the right merchandise, the customer will be charged for the first picture plus all the shipping charges of the first and second shipment also $10.00 for packaging on each shipment sent.
Defective merchandise, will be handled if the customer contacts us within 14 days of delivery, contact us by phone: 1877-304-1733, we will need information like the original order ID and the original item number, details of what is defective with the merchandise. After that we will evaluate the problem, we will send mechanical replacement parts if necessary. This is offered within a 14 day warranty period from the delivery date. The warranty does not apply to any item where damage has been caused by product modification or misuse. In case it is un-repairable we will mail out a return mailing label, and the replacement will be shipped out only after we have received back the defective merchandise.
